ISO 9001:2015 is an international standard for Quality Management Systems (QMS). It provides a framework for organizations to ensure they meet customer and regulatory requirements, enhancing customer satisfaction through effective process management and continuous improvement. The standard emphasizes a process-oriented approach, including risk-based thinking, leadership engagement, and systematic documentation. Key elements of ISO 9001:2015 include quality objectives, performance evaluation, and ongoing improvement, aiming to optimize efficiency and consistency in delivering high-quality products and services.
